Refund Policy
Effective Date: February 27, 2025
At Colors Mart, operating under the brand The Hindi Bazar, we value customer satisfaction and strive to offer a seamless shopping experience. Our refund policy is designed to ensure fairness and transparency. Please read the policy carefully before making a purchase.
A refund will only be initiated under the following conditions:
Missing Product: If an item is missing from your order, you must report it within 7 days of delivery.
Damaged Product: If the product is received in a damaged condition and is not usable, a refund may be processed after verification. Please ensure that you provide adequate proof, such as clear images showing the damage.
Used Products: We do not accept returns or provide refunds for items that have been used, worn, washed, or altered in any way.
To request a refund, please follow these steps:
Contact Us at thehindibazar@gmail.com within 7 days of receiving the order.
Provide your order number, clear images of the product (if damaged), and a detailed description of the issue.
Our support team will review the request and respond within 3-5 business days with the next steps.
If approved, refunds will be processed within 5-10 business days to the original payment method.
Shipping and handling charges are non-refundable.
In case of a refund, the final decision rests with Colors Mart.
Refunds will only be issued for the specific product(s) that qualify under our refund policy. Other items in the order will remain non-refundable.
If a product is damaged, you may choose to receive a replacement instead of a refund, subject to availability.
The replacement process may take 7-14 business days, depending on stock availability and shipping time.
We do not accept returns for reasons other than missing or damaged products.
Customers are responsible for providing accurate shipping details. Refunds or replacements will not be issued if an incorrect address is provided during checkout.
Items that have been used, washed, or altered are not eligible for refunds.
Refund requests beyond 7 days of delivery will not be entertained.
Refunds are not applicable for minor packaging damages that do not affect product usability.
Seasonal, clearance, or promotional items are non-refundable unless they arrive damaged or missing.
If you have concerns about your refund request, you may contact us for further assistance. We aim to resolve all issues fairly and efficiently. However, Colors Mart reserves the right to make the final decision regarding refunds and disputes.
For refund inquiries, please contact our customer support team at:
Email: thehindibazar@gmail.com
We appreciate your trust in Colors Mart, operating under the brand The Hindi Bazar. Thank you for shopping with us!
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